FAQ’s
I purchased a painting on your web site. What happens next?
You should receive a confirmation email from artist@carolebeauvais.com. Check your spam folder, if you did not receive it. Your painting will be carefully packed for shipping. This can take up to a week, depending on the size of the painting and if it will be shipped stretched or rolled. We will let you know once your piece is shipped, along with the tracking number so that you can track it yourself on-line. Delivery! Please make sure that someone is home to sign for it. If this is impossible, then please contact the courier directly, to make alternate arrangements.
If I purchase a piece of art, what other costs can I expect to have to pay?
In addition to the cost of the artwork there is a shipping charge. If you are located in Canada, we will need to charge you tax as well. If you are located in the United States or Mexico, there are normally no taxes or import duties. If you are located outside of North America, there may be taxes or import duties levied directly by your government. If your painting is on a canvas and is larger than 48″ on any one side, it will be shipped rolled in a tube, so as to avoid hefty freight charges. You would be responsible for getting your painting re-stretched, once it
Is there a fee for packing?
Packing fees are included in the shipping cost, so the price you see on a shipping quote includes everything. There is no commitment when asking for a shipping quote.
How will my painting be packaged?
Paintings with sides that are less than 48″ in length will be wrapped in bubble wrap and packed in a commercial cardboard box. Paintings with at least one side 48″ or larger are normally removed from their stretcher bars and rolled up in a tube. You will be responsible for getting the canvas re-stretched when you receive it. If you have purchased a painting that needs to be stretched and you would like it shipped directly to a framer, please contact us at artist@carolebeauvais.com to make the arrangements. We can also help you find a framer local to you, if need be. If you prefer to have a large painting shipped already on stretcher bars, we will need to ship it in a wood crate, which will increase the shipping costs significantly.
How do you ship paintings-artwork?
We usually ship paintings by commercial courier, but sometimes, if local, we can deliver artworks in person.
Where is my artwork being shipped from?
Usually, paintings or artwork are shipped out from Montréal, Quebec, Canada or from Los Angeles, California, USA . Depending from which studio the artwork is located. (unless otherwise specified).
How much is shipping, and who pays for it?
The cost of shipping is included in the “handling” area of your order form, and therefore included in your final bill. There is also an international shipping fee for paintings being shipped outside of Canada. We determine the cost of shipping based on the least expensive option, usually ground transport. If you would like to arrange and pay for a more expedited shipping option, please contact us at artist@carolebeauvais.com.
How will I know when to expect my artwork?
When we make shipping arrangements with the courier, we arrange for you to receive email notifications informing you of your package’s travel status. Upon delivery to the courier, we contact you to let you know that the process has started and to provide you with a tracking number. A signature is required upon receipt of your package, so please make sure someone is there for the delivery. If you are unable to have someone present at the time of delivery, please contact the courier to make alternate arrangements, such as picking it up yourself, or having them deliver on another day.
What information do you need from me, to ship my artwork?
The courier companies need a delivery address. This cannot be a post office box as a signature is required upon delivery. They also require a contact telephone number and an email address so that the courier company can contact you with delivery information.
How long will it take for my painting to be delivered?
Your painting will be packaged within 5 working days of payment. It is then delivered to the courier company where the time that it takes for the delivery varies, depending on the area to which the package is travelling. Our shipping costs are based on the least expensive form of shipping (by courier), usually ground transportation. If you would like to arrange and pay for a more expedited shipping option, please contact us at artist@carolebeauvais.com.
What form of payment is accepted?
When purchasing directly from our website, Bambora is our Partner in Payments. We also accept wire transfer, certified check and money order. Outside Canada: the preferred method of payment is international wire transfer. We also accept certified check and money order. All prices are in US dollars, unless otherwise specified.
What is your return policy?
Change of heart? We understand! Paintings can be exchanged for a credit on ClaireDesjardins.com for the full amount, minus any shipping costs, so long as certain conditions are met: – The collector has seven (7) days from the date of reception to advise us in writing that they would like to return the artwork, and fourteen (14) days to pack and ship it back to us by recognized courier, as the collector’s own expense. – The artwork must be returned in its original packaging and in the same condition as when it was shipped. It is important, therefore, to take care when both unpacking and repacking your artwork.
What if I decide that I would like to return my artwork, but the 7 day window has passed?
If you have a change of heart after the 7-day return window has passed, you may return your painting by packing and shipping it back to me, at your own expense. Once the painting has been received, it will be carefully inspected for damage. It the painting is in good shape, then you will receive a credit for the price you paid on the painting, minus any shipping charges, and a 4% monthly rental fee for each month that you kept the painting, after the date you received it. You may use the remaining balance towards the purchase of any other available artwork on my website.